Refund policy

Return, Refund & Cancellation Policy

At Mithila Naturals, we take great pride in offering high-quality FMCG products. We understand that unexpected issues may arise, and for that reason, we offer a clear and transparent Cancellation, Replacement, and Refund policy.

Order Cancellation

  • Orders can be cancelled within 1 hour of placing the order, provided the order has not been packed or shipped.

  • Once the order is dispatched, cancellations are not allowed.

Return, Replacement & Refund Eligibility

We offer a 7-day replacement or refund for products that are:

  • damaged during transit

  • expired at the time of delivery

  • defective

  • incorrect or different from what was ordered

To be eligible, please contact us within 24 hours of delivery with:

  • your order number

  • clear photos of the product and outer packaging

  • (optional) an unboxing video for faster verification

After verification, we will issue either:

  • a replacement product, or

  • a refund to your original payment method

Non-Returnable Items

Since we sell FMCG and food products, we cannot accept returns of any items that have been opened, unsealed, used, or tampered with after delivery.

Returns are strictly limited to issues that occur before the product reaches you, such as:

  • transit damage

  • incorrect items

  • expired goods

Once the product packaging is opened by the customer, it becomes non-returnable and non-refundable for hygiene and safety reasons.

Refund Timeline

Once your refund is approved, it will be processed within 5–7 business days to the original payment method.
You will be notified once the refund has been initiated.

Contact Us

For cancellations, refunds or replacement requests, please reach out during our working hours:

Monday to Friday: 10 am to 6 pm
Phone: +91 8510005275
Email: sales@mithilanaturals.com

We are closed on Sundays, but you may email us anytime and we will respond on the next working day.

Customer Support Promise

We value your trust in Mithila Naturals. If you have any questions or concerns, feel free to contact us and our team will be happy to assist.