FAQs

How do I create an account on MITHILA NATURALS?

You can create your account on MITHILA NATURALS by entering and verifying your email id. Click on “Create New Account” after that and fill up the form to create your MITHILA NATURALS account.

How can I pay for my order at MITHILA NATURALS?

We support the following payment options at MITHILA NATURALS:

• Cash On Delivery (available in selected pin codes)
• Credit Card
• Debit Card
• Net banking
• Gift Card
• Wallet

How do I check the status of my order?

Please tap on “My Orders” section under main menu of App/Website/M-site to check your order status.

How do I apply a coupon on my order?

You can apply a coupon on cart page before order placement. The complete list of your unused and valid coupons will be available under “My Coupons” tab of App/Website/M-site.

Can I use MITHILA NATURALS to send gifts to others?

Yes, you can send gift orders to your friends/family members on MITHILA NATURALS. For an additional charge of Rs. 25, you can choose to gift wrap your order by selecting the option in your shopping bag. Your gift will also include a personalized message from you.

I just cancelled my order. When will I receive my refund?

If you had selected Cash on Delivery, there is no amount to be refunded because you haven’t paid for your order. For payments made via Credit Card, Debit Card, Net Banking, or Wallet you will receive refund into the source account within 7-10 days from the time of order cancellation. If payment was made by redeeming PhonePe wallet balance then, then refund will be instant post order cancellation, which can be later transferred into your bank account, by contacting PhonePe customer support team.