Estimated to be shipped within 3 days of the placement of an order
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
We dispatch your order within 2 business days from our strategically located warehouse for timely delivery. Once your order is shipped, expect it to arrive within 5 to 10 working days. We'll provide you with a tracking number via email to monitor your package. Delivery times may vary due to unforeseen circumstances such as weather, customs clearance or transportation delays, but our customer support team is available to assist you. We strive to make your shopping experience with us as seamless and hassle-free as possible.
We offer a 7-day replacement or refund policy for damaged, expired, or unexpected products. If you need assistance, our customer support team is available Monday to Friday, from 10 am to 6 pm. Contact us during those hours and we'll be happy to help. Please note that we're closed on weekends (Sunday).